What if I can't install the Secure Browser or start the test?

If your student has technical issues that prevent the start of the test, rest assured that EMA will provide your student with a free opportunity to retake the SSAT.

SSAT at Home Questions
January 16, 2021

We understand that when things don't go right, it can be frustrating. If your student has technical issues that prevent them from starting the test, rest assured that EMA will provide your student a free opportunity to retake the SSAT.

In this scenario where your student is unable to start the test, we will send you an email the day after your test date with instructions on how to reschedule your test date at no additional cost.

Important: If you had an internet connection issue, you should correct any problem that would have caused it or consider an alternate mode of testing, including taking the SSAT at a Prometric test center or ordering an equity kit.

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