Contact Support
General Support
1-609-683-4440
info@ssat.org
Hours: Mon-Fri 9 a.m.–5 p.m. ET
Contact for:
- General account, SSAT, SAO, Character Skills Snapshot, Admission Academy and Practice questions
- Help changing existing paper SSAT registrations to a different mode of testing
Prometric Support
1-800-853-6769
Hours: Mon-Fri 8 a.m.–5 p.m. ET
Contact for:
- Help finding an available Prometric test center
- Support scheduling a Prometric test after SSAT registration when you have a Prometric eligibility ID
- Rescheduling Prometric tests to a new date and time
SSAT at Home (PSI)
Test-Day Support
1-833-310-6425
Hours:
- Mon-Fri 7:30 a.m.–10 p.m. ET
- Sat–Sun 9 a.m.–5 p.m. ET
Contact the PSI Help Desk for:
- Technical support on SSAT at Home test day such as logging in, secure browser issues, or other technical issues
Non-Test-Day Support
1-833-207-1288
Hours:
- Mon-Fri 7:30 a.m.–10 p.m. ET
- Sat–Sun 9 a.m.–5 p.m. ET
Contact for:
- Questions and setup help prior to SSAT at Home test day
- Help with canceling or rescheduling before test day
- Help with issues installing the secure browser before test day