Support
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Contact Support
Can’t find the answer you’re looking for? Connect with our Support team below. Please note that contact information varies whether you are looking for general, Prometric, or SSAT at Home support.
General Support
1-609-683-4440
info@ssat.org
Hours: Mon-Fri 9 a.m.–5 p.m. ET
Contact for:
- General account, SSAT, SAO, Character Skills Snapshot, Admission Academy and Practice questions
- Help changing existing paper SSAT registrations to a different mode of testing
Prometric Support
1-800-853-6769
Hours: Mon-Fri 8 a.m.–5 p.m. ET
Contact for:
- Help finding an available Prometric test center
- Support scheduling a Prometric test after SSAT registration when you have a Prometric eligibility ID
- Rescheduling Prometric tests to a new date and time
SSAT at Home (PSI)
Test-Day Support
1-833-310-6425
Hours:
- Mon-Fri 7:30 a.m.–10 p.m. ET
- Sat–Sun 9 a.m.–5 p.m. ET
Contact the PSI Help Desk for:
- Technical support on SSAT at Home test day such as logging in, secure browser issues, or other technical issues
Non-Test-Day Support
1-833-207-1288
Hours:
- Mon-Fri 7:30 a.m.–10 p.m. ET
- Sat–Sun 9 a.m.–5 p.m. ET
Contact for:
- Questions and setup help prior to SSAT at Home test day
- Help with canceling or rescheduling before test day
- Help with issues installing the secure browser before test day
Let’s get going!
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