How do I update my student's Date of Birth (DOB)?
You can do so through your parent/guardian account.
What is the difference between a parent / guardian account and a student account?
In general, student accounts are much more limited and have limited functionality.
How do I reset my student's password?
You can reset your student's password easily in your parent / guardian account.
I am not receiving a username or password reset email. What do I do?
Please be sure you are checking the correct email account. Additionally, check your spam filter as this may sometimes block it.
The Parent / Guardian on the existing account is deceased or otherwise incapacitated, how can I access the account?
Please email firstname.lastname@example.org for additional support.
Why do I need to renew my Parent/Guardian account?
At the beginning of each academic year on August 1st, accounts must be renewed to ensure we have the most up to date information for the new academic year.
Why is student demographic information collected?
Learn about the demographic information collected by The Enrollment Management Association to help students feel represented in the admissions process.
How do I change or update my username?
It is not possible to edit or change your parent/guardian username after set-up.
How do I change the email on file?
It's easy change the email address you have on file.
Do I need to fill out all of the information on the "my profile" tab?
You only need to complete the full profile if you are using our SAO to apply to schools.
How do I invite another parent to be able to view and make changes for my student?
It is easy to invite another parent/guardian. Click here for more information.
All of the boxes are grayed out in the "my profile" tab, why can't I edit / input information?
This most likely means that you are logged into the student account, and not the parent / guardian account.
I have more than one child, do they each need to have an account?
Yes. Each student must have a separate account.
How can I update my student's information?
All of your student's profile information (except their name) can be updated through their account.
How should I list my student's gender if they are transgender?
When creating an account, a student’s gender must be indicated as male or female for SSAT percentile reporting.
I forgot my password. How can I reset it?
If you know your username, this is how you reset your password.
I put my name in instead of my child's name. Can this be corrected?
Please contact us at email@example.com as each case may be different.