I am not receiving a username or password reset email. What do I do?

Account Questions
August 12, 2022
August 12, 2022

Please be sure you are checking the correct email account.  Additionally, check your spam filter as this may sometimes block it.

Reset emails will come from emateam@enrollment.org, so it may also be helpful to ensure that this email address is white-listed or not blocked.
(Do not try to email emateam@enrollment.org as it is an unmonitored email address. Please email info@enrollment.org with any questions or issues.)

If this doesn't work, please call or email info@enrollment.org with the following:

  • Your name as the parent / guardian on the account
  • Your email address and phone number on the account
  • Your student's name and date of birth
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