Please be sure you are checking the correct email account. Additionally, check your spam filter as this may sometimes block it.
Reset emails will come from firstname.lastname@example.org, so it may also be helpful to ensure that this email address is white-listed or not blocked.
(Do not try to email email@example.com as it is an unmonitored email address. Please email firstname.lastname@example.org with any questions or issues.)
If this doesn't work, please call or email email@example.com with the following: